Last updated: October 16, 2026

Contact Bin Feng / Suitman Club at suitmanbinfeng@outlook.com about cancellation, damage, defects, an incorrect item, or a missing delivery. Please include your order details and a description of the issue.

Before shipment

You may contact the Studio to request cancellation before shipment. If we cannot meet a promised dispatch time, we will notify you of the revised timing and give you the choice to accept the delay or cancel for a refund, subject to applicable law.

After shipment

After shipment, purchases are final sale: we do not offer ordinary returns or exchanges for a change of mind or personal preferences. This policy does not limit remedies for damage, defects, a wrong item, carrier-confirmed loss, or any rights that applicable law does not allow us to exclude.

For shipping damage, photographs of the artwork and packaging are helpful. We may ask for other reasonable evidence needed to assess a defect, incorrect item, or loss. The Studio will work with the carrier and insurer directly; you do not need to complete the entire claim with the carrier on your own.

Where an exception applies, the Studio will first seek to replace the item with the same design. If a replacement is unavailable, we will arrange a refund. We will explain any return or collection steps before asking you to send an item back.